These Terms of Service (the "Terms") govern access to and use of coibuild.com, the COI Build client portal, and our hosted products and services (collectively, the "Services"). The Services are provided by Construction Operations Intelligence, a California limited liability company operating as COI Build ("COI Build," "we," "us," or "our").
By creating an account, accepting an order, or using the Services, you agree to these Terms for the company or organization you represent ("Customer," "you," or "your"). You confirm that you are at least 18 and authorized to bind Customer. The Services are offered only for business and professional use.
If a signed order form or statement of work conflicts with these Terms, the signed document controls for that conflict.
1. The Services
COI Build provides construction-operations software, including:
- Construction Narrative Report, which helps turn project files into editable narrative reports;
- Construction Field Report, which helps organize site notes, images, audio, and project information into field reports; and
- Construction Schedule Intelligence, which helps analyze supported schedule information and is currently offered only as a demonstration or evaluation product.
Some features may be identified as trial, preview, beta, demo, or evaluation features. They may be incomplete and may change or end at any time. Custom work begins only under a signed proposal, order form, or statement of work.
2. Accounts and access
You must provide accurate account and billing information, keep credentials secure, and promptly notify us at admin@coibuild.com of suspected unauthorized access. Accounts are assigned to individuals and may not be shared.
Customer is responsible for its users, administrators, invitations, seat assignments, product access, and activity through its accounts. Company administrators may manage information and access associated with Customer's account.
3. Trials, subscriptions, and payment
Unless an offer says otherwise, an eligible free trial lasts one month. A trial does not automatically become a paid subscription, and COI Build will not charge you merely because a trial ends.
Paid online subscriptions are generally month-to-month and priced by product and assigned seat. The products, quantities, prices, and billing interval shown at checkout or in an order are part of your purchase. Subscriptions automatically renew until canceled, and you authorize COI Build and Stripe to charge the selected payment method for each renewal.
Stripe processes online payments. COI Build does not receive your complete card number. If payment fails, we may suspend paid product access while keeping reasonable account and billing access available for payment recovery.
For more information about Stripe's payment safeguards and compliance program, review Stripe's official Security at Stripe page.
4. Cancellation and refunds
An authorized Customer owner or billing administrator may cancel through an available COI Build account control or by emailing admin@coibuild.com. Unless an order says otherwise, cancellation takes effect at the end of the current paid billing period, access continues through that period, and future renewals stop.
Except where required by law or stated in an order, refund requests must be emailed to admin@coibuild.com within five calendar days after the charge. Refunds are discretionary. Canceling a subscription does not automatically refund a prior charge, and an approved refund does not automatically cancel the subscription.
5. Customer Content and outputs
"Customer Content" means files, text, images, audio, schedules, templates, project records, instructions, and other information submitted to the Services. Customer keeps ownership of Customer Content and is responsible for having the rights and permissions needed to submit it.
Customer grants COI Build and its service providers a limited license to host, copy, transmit, and process Customer Content only as needed to provide, secure, and support the Services, follow Customer's instructions, and comply with law.
As between the parties, Customer owns reports and other outputs generated specifically from Customer Content, excluding COI Build software, technology, and pre-existing materials. Customer should download and securely retain the files and outputs it needs. The Services are not an archival repository or system of record.
6. AI-assisted features and professional review
The Services may use automated extraction, transcription, image analysis, machine learning, or generative AI. Outputs may be inaccurate, incomplete, or unsuitable for a particular project.
Outputs are editable working materials, not legal, engineering, architectural, scheduling, safety, accounting, or other professional advice. Customer is responsible for reviewing and validating every output before relying on, signing, issuing, or submitting it. Do not use the Services as the sole basis for safety-critical decisions, contractual notices, claims, payment certifications, or regulatory submissions.
To the maximum extent permitted by applicable law, Customer is fully and solely (100%) responsible for the human review, verification, approval, and use of every report and other output, including all AI-generated or AI-assisted content. Customer must not use, share, publish, sign, issue, submit, distribute, or rely on any report or output until a qualified person has reviewed it for accuracy, completeness, suitability, and compliance with applicable contractual, professional, safety, and legal requirements. Customer is responsible for every decision, action, communication, or submission based on an output and for the consequences of that use.
7. Acceptable use
You agree not to:
- use the Services or an output unlawfully or to harm another person;
- submit content you do not have the right to use;
- gain unauthorized access to an account, system, or data;
- disrupt, overload, probe, or test the Services without permission;
- introduce malicious code or bypass security or usage limits;
- share accounts, exceed purchased seats, or misrepresent identity or authority;
- copy, reverse engineer, resell, or sublicense the Services except where law or a signed order permits; or
- use Customer Content or outputs to build or train a competing service without our written permission.
We may investigate misuse and suspend or remove access when reasonably necessary to protect the Services, our customers, or others.
8. Intellectual property, ownership, and confidentiality
COI Build and its licensors own all intellectual-property rights in the Services, software, interfaces, documentation, branding, and related technology. These Terms give Customer only the limited right to use the Services during an active trial or subscription. Nothing in these Terms transfers either party's intellectual property except for the limited licenses expressly stated here.
Each party will use the other party's non-public business, technical, and Customer Content only for the agreement and will protect it with reasonable care. This does not apply to information that is public through no breach, lawfully known without restriction, independently developed, or lawfully received from another source. A party may disclose information when required by law.
9. Privacy and service providers
Our Privacy Policy explains how we handle personal information and Customer Content. We use service providers, including Google Cloud, Stripe, OpenAI, and communications providers, to operate the Services. Third-party services may also have their own terms and privacy policies.
10. Availability, changes, and termination
We use commercially reasonable efforts to operate and support paid Services, but we do not promise a specific uptime or response time unless a signed order says otherwise. We may modify the Services for improvement, security, legal compliance, or third-party platform changes.
We may suspend or terminate access for nonpayment, a security threat, unlawful activity, material breach of these Terms, or risk of harm. Customer may end these Terms by canceling all subscriptions and stopping use of the Services. Provisions that should reasonably continue after termination—including ownership, confidentiality, disclaimers, liability limits, indemnity, and dispute terms—will survive.
11. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, TRIALS, PREVIEW FEATURES, AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." COI BUILD DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR CUSTOMER'S PARTICULAR PROJECT OR PROFESSIONAL REQUIREMENTS.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COI BUILD WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING FROM THE SERVICES.
COI BUILD'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT CUSTOMER PAID COI BUILD FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR A FREE TRIAL, DEMO, OR PREVIEW FEATURE, COI BUILD'S TOTAL LIABILITY WILL NOT EXCEED US$100. These limits do not apply where they are prohibited by law.
13. Indemnification
Customer will defend and indemnify COI Build and its officers, employees, and affiliates against third-party claims, damages, and reasonable costs arising from Customer Content, Customer's unlawful or unauthorized use of the Services, or Customer's material violation of Section 7. COI Build will provide prompt notice and reasonable cooperation, and Customer may not settle a claim in a way that admits fault by or imposes a non-monetary obligation on COI Build without our consent.
14. Governing law and disputes
California law governs these Terms, without regard to conflict-of-law rules. Before filing a claim, the complaining party must email the other party a description of the dispute and requested resolution and allow 30 days for good-faith discussions. This does not prevent either party from seeking urgent relief when needed to prevent immediate harm or preserve legal rights.
Subject to any requirement that cannot legally be changed, disputes must be brought in the state courts located in Los Angeles County, California, or the applicable federal court in the Central District of California.
15. Changes and general terms
We may update these Terms from time to time. We will post the updated version with a new effective date and provide reasonable notice of material changes affecting an active paid subscription. If you do not agree to a material change, you may cancel before it takes effect.
These Terms and any signed order are the entire agreement about the Services. If a provision is unenforceable, the rest remains effective. Failure to enforce a provision is not a waiver. Neither party may assign the agreement without the other's consent, except in connection with an affiliate reorganization, merger, acquisition, or sale of substantially all assets.
16. Contact
Questions, billing requests, and legal notices may be sent to:
Construction Operations Intelligence (COI Build)
8605 Santa Monica Blvd., NUM 499611
West Hollywood, CA 90069
Email: admin@coibuild.com
See also our Privacy Policy.